F.A.Q.

In-store orders will be ready within 2 hours after your order is placed. Once your order is ready we will email you that it is ready to be picked up. Note: to guarantee same day pickup you need to place your order 2 hours before the store location closes.

You will receive shipping confirmation and tracking information via email directly from USPS or FedEx as soon as your item has shipped.

Shipping typically takes 3-7 business days depending on your location. We work quickly so you can start wearing your new favorites ASAP.

Once you have received shipping confirmation, your order cannot be cancelled. You may return or exchange the order by following our returns and exchanges policy.

Yes! We offer free shipping on orders over $125
Shipping rates for other orders are calculated at checkout.

Returns are accepted within 14 days of delivery.

All approved returns are issued as store credit via electronic gift card, valid for 12 months.
A 20% restocking fee applies.

For full details, please visit our Returns & Exchanges page.

The following items are final sale and cannot be returned:

• Jewelry
• Sale/discounted items
• Shoes
• Intimates
• Gift cards

Enter the unique code listed on your gift certificate/e-card or gift certificate/e-card email or on the back of your Yes Doll gift card in the Gift Card code entry at cart. This will apply your balance to your order. Click Here for more details on gift cards.

We occasionally try to restock our most popular items, but depending on supply, can’t always make that happen.  Contact us at shopyesdoll@gmail.com and we'll certainly make a note to notify you if and when the item is able to be restocked.

Most of our items are sized as small, medium and large. This is due to availability from our vendors. When available, we try to carry extended sizes such as XS and XL so please be on the lookout as we are carrying a larger variety of sizes in many of our items. For sizing information, refer to our sizing guides. 

Our company policy is we do not honor price adjustments for previously purchased items. We are a small business that offers varying discounts throughout the year. Our system does not allow us to adjust orders made prior to the discount being active.